Wanting to deliver localized customer experience while achieving management efficiency and cost reduction, Republic Services, one of the largest waste companies in the United States, initiated a new strategy that included Voice Over IP (VoIP), collaboration, and virtualization. By standardizing their data center with the Intel^® Xeon^® processor-based Cisco^® Unified Computing System™, the company has achieved $4.5 million in cost avoidance and adapted to multi-channel service while growing their reputation for consistent customer experiences.